Bulletin of Kemerovo State University. Series: Political, Sociological and Economic sciences Bulletin of Kemerovo State University. Series: Political, Sociological and Economic sciences Вестник Кемеровского государственного университета. Серия: Политические, социологические и экономические науки 2500-3372 2542-1190 76037 10.21603/2500-3372-2024-9-1-95-105 Экономика и управление: теория и практика Economics and Management: Theory and Practice Экономика и управление: теория и практика Developing a System for Evaluating the Business Processes’ Effectiveness Based on the SMART Approach Формирование системы оценки эффективности бизнес-процессов на базе SMART-подхода Новичкова Инна Алексеевна Novichkova Inna Alekseevna Платов Алексей Владимирович Platov Aleksey Vladimirovich aplatov@yandex.ru Удалов Денис Эдуардович Udalov Denis Eduardovich Московский государственный университет спорта и туризма Москва Россия Moscow State University of Sports and Tourism Moscow Russian Federation Московский государственный университет спорта и туризма Москва Россия Moscow State University of Sports and Tourism Moscow Russian Federation Финансовый университет при Правительстве Российской Федерации Москва Россия Financial University under the Government of the Russian Federation Moscow Russian Federation 20 03 2024 20 03 2024 9 1 95 105 04 01 2024 15 02 2024 https://vestnik-bees.kemsu.ru/en/nauka/article/76037/view

Актуальность исследования определяется необходимостью объективной оценки эффективности деятельности предприятий и их отдельных бизнес-процессов в условиях турбулентности макросреды бизнеса. Агрессивные и изменчивые условия определяют необходимость изучения и использования инновационных и прогрессивных парадигм менеджмента, которые в состоянии обеспечивать конкурентоспособность предприятий на целевых рынках. Предмет исследования – совокупность принципов оценки эффективности бизнес-­процессов хозяйствующего субъекта на основе системы определенных показателей. Цель – разработать методику оценки эффективности бизнес-процессов предприятия на основе SMART-подхода. Авторы представили свое видение групп показателей, с помощью которых определяется эффективность бизнес-­процессов. Для отражения требований к показателям эффективности бизнес-процессов использован SMART-подход, способствующий правильному формулированию желаемого результата и обеспечивающий понимание направления. На базе синтеза концепций сбалансированной системы показателей, функционально-стоимостного анализа и ключевых факторов успеха создана оригинальная модель оценки эффективности бизнес-процессов.

Aggressive and volatile business environment determines the need to study and use innovative and progressive management paradigms that are able to ensure the competitiveness of enterprises in target markets. The subject of the study is a set of theoretical and applied principles for evaluating the effectiveness of economic entity’s business processes based on a system of certain indicators. The purpose of the study is to develop a methodology for evaluating the effectiveness of enterprise’s business processes based on the SMART approach. The authors present their vision of the groups of indicators that can be used to determine the effectiveness of business processes. The study uses a SMART approach to setting goals, which helps to correctly formulate the desired result and provides an understanding of the direction. The authors propose an approach to evaluating the business processes’ effectiveness based on six criteria: process efficiency, efficiency of providing the necessary resources, product cost, resource productivity, length of one technological cycle, adaptability of the process. Based on the synthesis of concepts such as the balanced scorecard, functional and cost analysis, and key success factors the authors create an original model for evaluating the effectiveness of business processes.

 показатель эффективности бизнес-процесс SMART-подход оценка функционально-­стоимостной анализ система сбалансированных показателей performance indicator business process SMART approach evaluation function cost analysis balanced scorecard

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